Privacy Policy

La Locanda del Colonnello (“we,” “us,” or “our”) recognizes the importance of privacy and is fully committed to ensuring the protection, security, and proper use of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, lalocandadelcolonnello.com. We are committed to compliance with applicable privacy regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

1. Commitment to Privacy and Data Protection

Your privacy is of paramount importance to us. We adhere to the principles of lawful, fair, and transparent data processing. We implement appropriate organizational and technical safeguards to secure personal data and use it only for specified, explicit, and legitimate purposes.

2. Scope and Role of Data Controller

This Privacy Policy applies to all users of lalocandadelcolonnello.com and relates to any personal data collected through our services, website interactions, and communications. La Locanda del Colonnello serves as the Data Controller within the meaning of Article 4(7) of the GDPR for all personal data you provide or we collect from you through your use of our website or direct contact via email at [email protected].

3. Categories of Personal Data We Process

We may process the following categories of personal data:

a) Usage Data
Information about how you use our website, including your IP address, browser type, pages visited, session time, and other diagnostic data collected through cookies and similar technologies.

b) Account Data
Personal identifiers collected to create or manage your user account such as full name, billing and shipping address, email address, and telephone number.

c) Profile Data
Details relating to your activity and preferences on our site, including purchase history, saved items, reviews, and behavioral patterns.

d) Communication Data
Information contained in your communications with us, including inquiries submitted via contact forms, emails to [email protected], phone calls, and customer support interactions.

e) Technical Data
Device data such as device type, operating system version, browser plug-in types and versions, time zone setting, language preference, and mobile device identifiers.

f) Transaction Data
Details of purchases and payments made through lalocandadelcolonnello.com, including credit card details (processed securely by third-party providers), order history, delivery address, and purchase confirmations.

g) Preference Data
Marketing and communication preferences, such as consent to receive newsletters, frequency of notifications, and product interest indicators.

4. Legal Bases for Processing Personal Data

We process personal data based on the following legal grounds:

– Consent: When you explicitly provide your consent for us to process your data for specific purposes, such as marketing communications.
– Contractual Necessity: When data is necessary for the performance of a contract with you (e.g., processing and delivering orders).
– Legitimate Interest: To enhance our services, improve user experience, and safeguard against fraud or misuse of the website.
– Legal Obligations: Where we are required to comply with applicable legal or regulatory obligations.

5. Your Rights

Under GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: You may request a copy of your personal data we hold.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may, in certain circumstances, request deletion of your data (“right to be forgotten”).
– Right to Restrict Processing: You may request us to limit processing where appropriate.
– Right to Data Portability: You may receive your data in a structured, commonly used format.
– Right to Object: You may object to certain types of processing, such as direct marketing.
– Right to Withdraw Consent: Where consent is our legal basis, you may withdraw this at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement robust technical and organizational measures to ensure an appropriate level of security, including but not limited to:

– SSL encryption on data transmissions
– Role-based access control for system data
– Periodic data backups with encrypted storage
– Secure coding practices and confidential staff training
– Ongoing system monitoring and threat detection

7. International Data Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we ensure such transfers comply with applicable data protection laws. Where applicable, we use Standard Contractual Clauses approved by the European Commission or other valid mechanisms under GDPR and CCPA.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose it was collected for, or to comply with regulatory and legal obligations. The retention schedule includes:

– Usage and Technical Data: up to 12 months for analytics and security
– Account Data: retained for the life of the account and for 6 years thereafter for legal compliance
– Communication Data: retained for up to 2 years after closure of the inquiry
– Transaction Data: retained for 7 years per accounting and legal obligations
– Profile and Preference Data: updated or deleted upon user request or inactivity of 24 months

9. Cookie Policy

Lalocandadelcolonnello.com uses cookies and similar technologies to enhance your browsing experience. Our use of cookies includes:

– Essential Cookies: Required for site core functionality, such as user authentication and session maintenance
– Functional Cookies: Enable personalization features like remembering preferences
– Analytics Cookies: Help us understand usage behavior to improve performance
– Performance Cookies: Track page load speeds and other site functionality metrics

10. Cookie Management and GDPR/CCPA Compliance

On your first visit to lalocandadelcolonnello.com, a cookie banner notifies you of our use of cookies and allows you to accept or manage your preferences. You may update these preferences at any time within the cookie management interface available on our website. Additionally, web browser settings allow you to accept, reject, or delete cookies.

Under CCPA, California residents may opt out of the “sale” of personal information, although La Locanda del Colonnello does not sell personal data in exchange for monetary or other valuable consideration.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from minors. In the event we become aware that we possess information from a child under 13, we will promptly delete it from our records.

12. Policy Updates and Notifications

We reserve the right to update this Privacy Policy at our discretion in response to changes in legal, technical, or business developments. Where material changes are made, we will notify you through prominent notice via our website or direct communication when feasible. We encourage users to periodically review this policy to stay informed of how their information is protected.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

La Locanda del Colonnello
Email: [email protected]

We are committed to ensuring full compliance with GDPR and CCPA regulations. Your trust is important to us, and we welcome the opportunity to address any privacy-related concerns transparently and effectively.